CAD

Across the public safety sector, many agencies still rely on outdated Records Management Systems (RMS). These legacy tools often slow operations, increase costs, and put agencies at risk of compliance errors. Leaders know a change is necessary—but the question is when. The answer might surprise you: the fourth quarter is the most strategic window to…

Axis Communications, an industry leader in video surveillance, recently completed integration with ARMS Computer Aided Dispatch (CAD) at the Billerica Police Department in Massachusetts. This is the first CAD integration completed by Axis. Axis entered the Body Worn Camera market in 2020 and has rapidly been increasing the capabilities of its Axis Camera Station video…

As public safety agencies gear up for the fall semester, most attention turns to field prep: staffing, schedules, updated patrol plans, and training. But one critical area is often left unchecked—the back-end of your CAD/RMS system. Your CAD/RMS is the engine powering every dispatch, report, and compliance action behind the scenes. Without a seasonal tune-up,…

In public safety, operational continuity can’t be a luxury—it’s a necessity. From natural disasters to cyberattacks, law enforcement and emergency services face a growing array of threats that can take systems offline and put lives at risk. That’s why more agencies are turning to cloud-based Computer-Aided Dispatch (CAD) and RMS (Records Management Systems) as a…

Body-worn cameras (BWCs) and Computer-Aided Dispatch (CAD) systems have become cornerstones of modern policing. One captures critical footage in the field, the other coordinates real-time response. But when these systems operate independently, agencies miss a major opportunity: the power to seamlessly connect what’s recorded with what’s reported. Integrating CAD with body cameras closes this gap—creating…

When a small public safety agency chooses a new software system, the stakes are deceptively high. You might only have a dozen officers or a single dispatcher per shift—but your agency is still responsible for responding quickly, managing complex incidents, and meeting the same federal reporting standards as departments 10 times your size. The problem?…

In today’s rapidly evolving public safety landscape, agencies must move beyond reactive strategies and embrace a more proactive approach to policing. Real-Time Crime Centers (RTCCs) have emerged as a transformative solution, giving law enforcement the tools they need to prevent crime, respond faster, and better protect their communities. In this blog, we’ll explore what RTCCs…

When a 911 call comes in, every second counts. In many Massachusetts municipalities, the police department handles dispatching not just for law enforcement, but also for fire and EMS units. But when these departments rely on separate software systems that don’t talk to each other, critical information can slip through the cracks. That’s where integrated…

We are proud to introduce ARMS Academy, our self-paced Learning Management System (LMS), that dives into every aspect of ARMS, including videos, documents, and hands-on assessments.

With technology constantly changing, you need to ensure that your agency has the latest tech at your disposal.

Your organization is always looking for ways to improve efficiency, as any reduction in time spent performing miscellaneous tasks can let you serve and protect your community better.

For decades, police have relied on various dispatch systems to help them locate nearby incidents as well as send a team to the site in question.