ARMS, E2E Security (“ARMS,” “we,” “our,” or “us”) is committed to protecting the privacy and integrity of data entrusted to us by our clients, particularly those in the law enforcement, public safety, and education sectors. This Privacy Policy outlines how we collect, use, and safeguard personal and organizational information on our website and through our services.
We are proud to maintain SOC 2 Type 2 and SOC 2 Type 3 certifications, reflecting our adherence to the highest standards for data security, availability, processing integrity, confidentiality, and privacy.
1. Who This Policy Covers
This policy applies to visitors of our website, current and prospective clients, and authorized users of our cloud-hosted law enforcement applications. It applies to all information collected through our online platforms, including SaaS-based services, demos, marketing, and support.
2. Information We Collect
Information You Provide:
- Contact details (name, agency, title, phone, email)
- User account credentials and preferences
- Billing and contractual data for client accounts
- Support and service-related communications
Information We Collect Automatically:
- IP address, browser, and device metadata
- Login timestamps and access logs
- Usage behavior and application activity (for audit and security purposes)
- Cookies and analytics data (see Section 6)
Note: For law enforcement users, ARMS does not access case-level or incident-level data unless explicitly authorized for support or compliance verification.
3. How We Use Information
We use your information for:
- Operational delivery of law enforcement records, CAD, property management, and reporting systems
- Account administration, onboarding, training, and support
- Regulatory compliance (e.g., CJIS Security Policy, Clery Act, NIBRS)
- Audit trails and access logs to ensure agency accountability and data security
- Threat detection, system monitoring, and incident response
- Providing communications or updates about product enhancements, unless opted out
All data processing activities align with SOC 2 controls and undergo annual third-party audits.
4. Data Security and Compliance
We take a rigorous, multi-layered approach to data protection, including:
- SOC 2 Type 2 and Type 3 compliance, validated through independent audits
- Data encryption in transit and at rest using industry best practices
- Role-based access controls (RBAC) and least-privilege access policies
- Real-time intrusion detection, vulnerability scanning, and firewall monitoring
- Disaster recovery and business continuity protocols, tested regularly
- Secure hosting in Microsoft Azure Government Cloud, meeting CJIS standards
These measures ensure we maintain confidentiality, integrity, and availability of sensitive public safety data at all times.
5. Data Sharing
We do not sell or lease personal or agency data. We only share information when:
- Required by law, subpoena, or lawful request from authorized agencies
- Necessary to fulfill our contractual obligations to law enforcement clients
- Working with certified third-party vendors who support our infrastructure (e.g., Azure Government, support ticketing) under strict confidentiality agreements
6. Cookies and Analytics
Our website uses cookies and similar technologies to:
- Maintain session authentication
- Enhance navigation and usability
- Monitor site performance and detect anomalies
You can manage your cookie preferences through your browser settings. Analytics tools do not track personally identifiable information related to law enforcement activity or client records.
7. Data Retention
We retain user and access information as long as necessary to fulfill contractual obligations, ensure auditability, and comply with law enforcement retention guidelines. Data may be securely archived or deleted based on agency-specific agreements or legal requirements.
8. Your Rights and Controls
Depending on your jurisdiction, you may:
- Request access to or correction of your data
- Request deletion, subject to law enforcement data retention rules
- Manage communication preferences
- Submit questions or complaints to our Compliance team
To make a request, email us at info@arms.com.
9. Children’s Privacy
Our website and services are intended for professional use by authorized personnel. We do not knowingly collect personal information from individuals under 13.
10. Updates to This Policy
We may update this Privacy Policy to reflect changes in technology, legal requirements, or operational practices. Updated versions will be posted on our website with the revised effective date.
11. Contact Us
If you have questions or security concerns about this policy or how your information is handled, please contact:
ARMS, E2E Security
260 N Joachim St, Mobile, AL 36603
Email: info@arms.com
Phone: +1 (800) 776-6783