Effective Date: January 1, 2026
ARMS, E2E Security (“ARMS,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and integrity of information entrusted to us by our customers, particularly those in the law enforcement, public safety, and education sectors. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our website, products, and services.
ARMS maintains SOC 2 Type II compliance, reflecting our adherence to recognized standards for security, availability, processing integrity, confidentiality, and privacy. General-use SOC 3 reports are available upon request.
1. Scope of This Policy
This Privacy Policy applies to:
- Visitors to our website
- Current and prospective customers
- Authorized users of ARMS cloud-hosted software and services
It covers information collected through our websites, SaaS platforms, demonstrations, marketing activities, and customer support operations.
This policy does not govern data processed on behalf of law enforcement or public safety agencies in our role as a service provider, which is subject to contractual terms, CJIS Security Policy requirements, and applicable law.
2. Information We Collect
Information You Provide
- Name, title, agency or organization, phone number, and email address
- Account credentials and user preferences
- Billing, contractual, and payment-related information
- Support requests and service communications
Information Collected Automatically
- IP address, browser type, device identifiers
- Login timestamps, authentication events, and access logs
- Usage and activity data for security, audit, and system integrity purposes
- Cookies and similar technologies (see Section 7)
Law Enforcement Data:
ARMS does not access case-level, incident-level, or criminal justice information unless explicitly authorized by the customer for support, troubleshooting, or compliance verification.
3. How We Use Information
We use information to:
- Deliver and operate law enforcement, corrections, records, property, and reporting systems
- Administer accounts, onboarding, training, and customer support
- Comply with applicable legal and regulatory requirements (e.g., CJIS, Clery Act, NIBRS)
- Maintain audit trails, security monitoring, and system integrity
- Detect, prevent, and respond to security incidents and threats
- Communicate service updates and product enhancements (subject to opt-out where applicable)
Personal information is used solely for the purposes described above and in accordance with contractual and legal obligations.
4. Data Security & Compliance
ARMS employs a multi-layered security program that includes:
- SOC 2 Type II audited controls
- Encryption of data in transit and at rest
- Role-based access controls and least-privilege policies
- Continuous monitoring, intrusion detection, and vulnerability management
- Disaster recovery and business continuity planning
- Secure hosting in Microsoft Azure Government Cloud, aligned with CJIS requirements
These measures are designed to protect confidentiality, integrity, and availability of sensitive public-sector data.
5. Data Sharing & Disclosure
ARMS does not sell or share personal information as those terms are defined under the California Consumer Privacy Act and similar state laws.
We may disclose information only when:
- Required by law, subpoena, or lawful government request
- Necessary to perform services under contract with our customers
- Engaging vetted third-party service providers (e.g., cloud hosting, support tools) under strict confidentiality and security obligations
6. Data Retention
Information is retained only as long as necessary to:
- Fulfill contractual and operational requirements
- Support auditability and system security
- Comply with applicable legal, regulatory, and law enforcement retention obligations
Retention periods vary by data type and customer agreement. Data is securely deleted or archived in accordance with applicable requirements.
7. Cookies and Analytics
ARMS uses cookies and similar technologies to:
- Maintain secure sessions and authentication
- Improve website functionality and usability
- Monitor performance and detect anomalies
Analytics tools do not track criminal justice data or law enforcement operational records. You may control cookies through your browser settings.
8. U.S. State Privacy Rights
ARMS complies with applicable U.S. state privacy laws, including but not limited to:
- California Consumer Privacy Act (CCPA / CPRA)
- Colorado Privacy Act (CPA)
- Texas Data Privacy and Security Act (TDPSA)
- Florida Digital Bill of Rights (FDBR)
- Oregon Consumer Privacy Act (OCPA)
Depending on your state of residence, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of personal information, subject to legal and contractual obligations
- Opt out of certain data processing activities, where applicable
- Not be discriminated against for exercising your privacy rights
Where required by law, ARMS honors legally recognized opt-out signals.
Requests may be submitted by the individual or an authorized agent and are subject to identity verification.
9. California Privacy Notice
If you are a California resident, you have the rights described above under the CCPA/CPRA.
ARMS does not sell or share personal information and does not use personal information for cross-context behavioral advertising.
We do not intentionally collect Sensitive Personal Information (as defined by CPRA), except where required for security, authentication, or compliance purposes.
To exercise your California privacy rights, email info@arms.com with the subject line “California Privacy Request.”
10. Children’s Privacy
ARMS services are intended for professional and governmental use. We do not knowingly collect personal information from individuals under 16 years of age.
11. Updates to This Policy
We may update this Privacy Policy to reflect changes in law, technology, or business practices. Updates will be posted on our website with a revised effective date.
12. Contact Us
For privacy, security, or compliance questions, please contact:
ARMS, E2E Security
260 N Joachim St
Mobile, AL 36603
Email: info@arms.com
Phone: +1 (800) 776-6783