See How Agencies Run on ARMS
From campus police to county corrections, public safety agencies across the country run their operations on ARMS. Here’s how they describe the experience — in their own words.
Customer Stories3 full stories8 agency testimonials
Chatham University Public Safety Pittsburgh, PA Read the story Municipal York Police Department York, SC Read the story County Butte County Sheriff’s Office Butte County, CA Read the story Higher Ed 
Drexel Public Safety Philadelphia, PA : read the testimonial from Maurizio DeLisi, Director Municipal New Albany Police Department New Albany, MS : read the testimonial from Chief Chris Robertson, Chief of Police Higher Ed 
Temple University Public Safety Philadelphia, PA : read the testimonial from Joseph Spera Municipal Lincoln Police Department Lincoln, MA : read the testimonial from Sean Kennedy, Acting Chief of Police Municipal 
Petal Police Department Petal, MS : read the testimonial from Matthew Hiatt, Chief of Police Higher Ed University of Alaska Anchorage Police Anchorage, AK : read the testimonial from Jeff Earle Municipal Billerica Police Department Billerica, MA : read the testimonial from Greg N. Katz, Lieutenant Commander, Communications & IT Higher Ed Harper College Police Palatine, IL : read the testimonial from Johnette Van Dien, Supervisor of Emergency Communications Find an Agency Like Yours
Every story and testimonial, sorted by the kind of agency telling it.
Chatham University Leaves Paper Permits and Outdated Reports Behind With ARMS
Higher Ed · CAD, RMS, Parking·Pittsburgh, PA
A 10-officer campus department replaced paper permits and an outdated records system with one platform for dispatch, reports, and parking.
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Parking permits ran on paper applications.After: Students, faculty and staff apply for permits online.
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Names and vehicles were typed into the body of each report.After: Names and vehicles are saved as their own records, searchable across every call.
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The old report system was badly outdated.After: Dispatch sets up each call and the officer only has to write the narrative.
What Campus Agencies Say
4 agencies
“The exceptional support team is always responsive & values our feedback, actively incorporating it into product updates.”
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“ARMS intuitive dispatch & report writing software saves us time & simplifies tasks, including dispatching, report writing, evidence tracking, crime mapping and reporting. ARMS also automatically compiles data & generates compliant reports for Clery Act, NIBRS, & UCR, ensuring effortless adherence. The exceptional support team is always responsive & values our feedback, actively incorporating it into product updates. This ensures we have the tools we need to serve our community better.”
“ARMS is the best CAD/RMS solution, dollar for dollar, for colleges, universities, and police departments.”
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“ARMS is the best CAD/RMS solution, dollar for dollar, for colleges, universities, and police departments. The numerous modules included with the product allow agencies to focus on safety & security within one product. By having a single solution for CAD, RMS, Property, Evidence, training etc., departments can meet all Education Department and other local, state and federal government reporting requirements without the need for multiple software solutions.”
“ARMS is a wonderfully robust CAD program with an equally robust and user-friendly RMS system, which handles NIBRS as well as Clery reporting!”
“I have found the people at ARMS to always seek to find the best way to assist our agency in supporting our campus community.”
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“I have been a supporter of ARMS over the years for a variety of reasons, starting with the team’s assistance in project management adoption, to the use of the product, and the support and maintenance resolution if something occurs. I have found the people at ARMS to always seek to find the best way to assist our agency in supporting our campus community.”
York Police Department Secures Its Records With ARMS
Municipal · CAD + RMS, Hosted·York, SC
After an 18-month vendor search, York went from signed contract to live on ARMS CAD and RMS in about two months — then passed a state IT audit.
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A system that could not protect sensitive records to today’s CJIS standards.After: Passed a state IT audit with SLED and received a letter of compliance.
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Local servers to maintain.After: Hosted by ARMS in redundant data centers.
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Officers returned to the station to write reports.After: Officers complete reports in the field.
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Call details went back and forth over the radio.After: Addresses, descriptions and direction of travel appear on screen.
What Municipal Agencies Say
4 agencies
“ARMS has made it possible for our Police Department to put all information into one system.”
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“ARMS has made it possible for our Police Department to put all information into one system. This is very important because over time you can take that information and use it to see the greater picture of exactly what is occurring in our community.”
“A significant benefit of using ARMS cloud service is having the confidence that our data is secured offsite with redundancy.”
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“A significant benefit of using ARMS cloud service is having the confidence that our data is secured offsite with redundancy. Software updates are scheduled in a timely manner without the need to rely on in-house IT services. ARMS customer service is very helpful and they’re always open to input from customers on improvements.”
“I would certainly recommend ARMS to any agency that is seeking a proven and reliable report management system.”
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“The Petal Police Department has been extremely pleased with ARMS since joining in 2010. Along with many other reasons, we are appreciative of the program being user friendly. Also, ARMS gives us ownership regarding making any necessary changes within the system that may be better suited for our individual department. The support staff is always available and willing to help with any questions. I would certainly recommend ARMS to any agency that is seeking a proven and reliable report management system.”
“ARMS has been tremendous value for our agency, while at the same time providing us with up-to-date technology.”
Butte County Sheriff’s Office Makes ATIMS Its Own
County · Jail Management·Butte County, CA
After more than a decade on a rigid system, Butte County moved jail operations to ATIMS, configured to its own procedures from booking through release.
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Changing how the jail worked meant asking the vendor for custom work.After: Administrators reorder the workflow without waiting on the vendor.
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Customizations often broke other workflows down the line.After: Every booking follows the workflow Butte built, step by step.
What Butte County Says
Quoted in the Butte County story
“It doesn’t take anybody from ATIMS to change the workflows and processes. You can make it your own without doing any kind of custom work.”
“The support staff we had and worked with, they were all fantastic. Anytime we had something that came up as a hiccup, we reached out to them and were able to get it resolved pretty quickly.”
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1,000+ active customers8,000+ public safety personnel48 states37+ years in public safety