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Public Safety Management for Massachusetts Agencies

Modern Computer-Aided Dispatch and Records Management with ARMS.

  • 40+ Years of Public Safety Expertise
  • Fully Cloud-Based & Secure
  • Automated NIBRS & Clery Compliance Reporting
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Comprehensive Solutions for Massachusetts’ Public Safety Needs

ARMS combines cutting-edge Computer-Aided Dispatch (CAD) and Records Management Systems (RMS) to deliver a seamless experience for public safety agencies. Our platform ensures that every detail, from dispatching units to maintaining records, is managed with precision and ease.

Integrated CAD & RMS for Effortless Operations

Key features include:

  • Real-Time Incident Management – Quickly initiate, manage, and resolve calls with visual and audible alerts.
  • Compliance Automation – Simplify NIBRS, Clery & Massachusetts Public Records reporting, reducing manual errors & administrative time.
  • Cloud-Based Accessibility – Access critical data anywhere, anytime—perfect for field officers, dispatchers, and command staff.
ARMS CAD logon units interface showing detailed resource management, unit assignment, and mileage tracking for public safety dispatch operations.
ARMS CAD tool displaying a case incident report with details on units involved in dispatch, including specific days of the month for efficient public safety tracking and reporting.

Streamlined Dispatching with ARMS CAD

ARMS CAD is designed to simplify resource allocation, improve response times, and enhance communication between dispatchers and field units.

  • Efficient Resource Management – Track available units, monitor active calls, and prioritize tasks with ease.
  • Instant Officer Safety Alerts – Ensure responder safety with real-time notifications tied to flagged locations or individuals.
  • Historical Data Access – View past incidents, hazard details, and premises information directly within the CAD interface for enhanced situational awareness.

A user-friendly end-to-end suite of solutions that cover all public safety needs.

Let us show you what ARMS can do for you.
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ARMS CAD and RMS Benefits

Designed for Massachusetts‘ Public Safety Challenges

Our solutions address the most pressing pain points for agencies across the state.

Automate Compliance

Avoid costly fines with tools that ensure accurate NIBRS, Clery, and Massachusetts Public Records Law reporting.

By automating compliance processes, your team can focus on mission-critical tasks while saving hours of manual effort and eliminating errors that could lead to penalties.

Enhanced Data Sharing

Improve inter-agency collaboration and eliminate duplicate data entry with centralized, cloud-based tools.

By eliminating duplicate data entry and ensuring secure, real-time access to critical information, ARMS enables agencies to work together more efficiently and effectively.

Officer Safety First

Real-time alerts and historical data ensure your responders are equipped with the information they need to stay safe.

These features provide your team with the actionable insights they need to make informed decisions in the field, reducing risks and enhancing their preparedness.

Operational Efficiency

Maximize your team’s productivity with ARMS’ intuitive workflows and powerful reporting tools.

Designed to simplify complex processes, these features allow your team to accomplish more in less time, improving response times and decision-making while reducing operational overhead.

A significant benefit of using ARMS cloud service is having the confidence that our data is secured offsite with redundancy. Software updates are scheduled in a timely manner without the need to rely on in-house IT services. ARMS customer service is very helpful and they’re always open to input from customers on improvements.

Sean Kennedy

Acting Chief of Police, Town of Lincoln, MA

Powerful Features to Support Massachusetts Agencies

ARMS at a Glance

Spell Check

Ensure error-free documentation with built-in spell check for all narrative fields.

Public Record Synopsis Field

Easily prepare records for public release using the dedicated Record Synopsis field.

Advanced Compliance Tools

Leverage advanced reporting capabilities, including UCR, Clery & NIBRS compliance.

Streamlined Approval Process

Track & manage record approvals with a multilevel review system for enhanced accountability.

Customizable Notifications

Receive configurable email alerts when reports are created, ensuring timely updates.

Extensive Report Library

Access over 270 canned statistical report templates to analyze & optimize operations.

Comprehensive Data Browser

Query fields across Records Management with the ARMS Data Browser for in-depth analysis.

Cloud-Based Access

Reduce server maintenance costs while ensuring secure, CJIS-compliant operations.

Insightful Analytics

Review customizable analytics in a single, accessible location to make data-driven decisions.

Join 8,000+ Public Safety Personnel using ARMS

Ready to move from your legacy system? ARMS will port your data for free for a limited time.

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Frequently Asked Questions about ARMS

Everything you need to know about our platform.