Effective Date: January 1, 2026
Last Updated: February 8, 2026
End2End Public Safety LLC and our subsidiaries and affiliates (collectively “ARMS,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and integrity of information entrusted to us by our customers — particularly those in the law enforcement, public safety, and education sectors. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our website, products, and services.
1. Scope of This Policy
This Privacy Policy applies to:
- Visitors to our website
- Current and prospective customers
- Authorized users of ARMS’ cloud-hosted software and services
It covers information collected through our websites, SaaS platforms, demonstrations, marketing activities, and customer support operations.
Note: This policy does not govern data processed on behalf of law enforcement or public safety agencies in our role as a service provider; such data is subject to contractual terms, the CJIS Security Policy, and applicable law.
2. Information We Collect
Information You Provide
We collect information you directly submit, such as:
- Name, title, agency or organization, phone number, and email address
- Account credentials and user preferences
- Billing, contractual, and payment-related information
- Support requests and service communications
Information Collected Automatically
We may automatically collect:
- IP address, browser type, device identifiers
- Login timestamps, authentication events, and access logs
- Usage and activity data for security, audit, and system integrity purposes
- Cookies and similar technologies
Law Enforcement Data
ARMS does not access case-level, incident-level, or criminal justice information unless explicitly authorized by the customer for support, troubleshooting, or compliance verification.
3. How We Use Information
We use collected information to:
- Deliver and operate law enforcement, corrections, records, property, and reporting systems
- Administer accounts, onboarding, training, and customer support
- Comply with legal and regulatory requirements (e.g., CJIS, Clery Act, NIBRS)
- Maintain audit trails, security monitoring, and system integrity
- Detect, prevent, and respond to security incidents and threats
- Communicate service updates and product enhancements (subject to opt-out where applicable)
We do not use personal information for profiling, cross-context behavioral advertising, or automated decision-making.
4. Data Security & Compliance
We employ a multi-layered security program that includes:
- SOC 2 Type II audited controls
- Encryption of data in transit and at rest
- Role-based access controls and least-privilege policies
- Continuous monitoring and vulnerability management
- Disaster recovery and business continuity planning
- Secure hosting aligned with applicable requirements
These measures help ensure confidentiality, integrity, and availability of sensitive data.
5. Data Sharing & Disclosure
ARMS does not sell or share personal information as defined under privacy laws like CCPA/CPRA. It may be disclosed only when:
- Required by law, subpoena, or lawful government request
- Necessary to perform services under contract
- Shared with vetted third-party service providers under strict confidentiality obligations
6. Data Retention
We retain personal information only as long as necessary to:
- Fulfill contractual and operational obligations
- Support auditability and system security
- Comply with legal and law enforcement retention requirements
Retention periods vary based on data type and contractual terms; data is securely deleted or archived when no longer required.
7. Cookies and Analytics
We use cookies and similar technologies to:
- Maintain secure sessions and authentication
- Improve website performance and functionality
- Analyze site usage and detect anomalies
Your consent options are presented at first visit and can be updated anytime by visiting our Customize Cookie Preferences page.
8. U.S. State Privacy Rights
We comply with applicable U.S. state privacy laws (e.g., CCPA/CPRA, CPA, TDPSA, FDB, OCPA) and honor opt-outs where required. Residents may request access, correction, deletion, or opt-out rights per law.
9. California Privacy Notice
This section applies solely to visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
1. Collection of Personal Information We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device, with the specific categories of information we may have collected contained in Section 2 of this Policy.
2. Sources of Personal Information We obtain the personal information listed above from the following categories of sources:
- Directly from you: For example, from forms you complete or products/services you purchase.
- Indirectly from you: For example, from observing your actions on our website (via cookies or server logs).
3. Use of Personal Information We may use or disclose the personal information we collect for one or more of the following business purposes:
- To fulfill the reason you provided the information (e.g., to answer a question or process an order).
- To create, maintain, customize, and secure your account with us.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
4. No Sale or Sharing of Personal Information We do not sell your personal information. We do not sell personal information to third parties for monetary or other valuable consideration.
We do not share your personal information. We do not share personal information with third parties for cross-context behavioral advertising.
5. Disclosure of Personal Information for Business Purposes We may disclose your personal information to a contractor or service provider for a business purpose (e.g., a payment processor, hosting provider, or email service). When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to strictly keep that personal information confidential and not use it for any purpose except performing the contract.
6. Your Rights and Choices The CCPA provides California residents with specific rights regarding their personal information:
- Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
- Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
- Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
7. Exercising Your Rights To exercise the access, data portability, correction, and deletion rights described above, please submit a verifiable consumer request to us by: California residents are entitled to rights under CCPA/CPRA. We do not sell or share personal information or use it for targeted advertising. To make a request, email info@arms.com with subject line: “California Privacy Request.”
10. Children’s Privacy
Our services are intended for professional, government, and institutional use only; we do not knowingly collect information from individuals under 16. If discovered, such data will be deleted.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in technology, law, or business practices. Revisions will be posted on this page with a revised effective date.
12. Contact Us
For privacy, security, or compliance questions:
End2End Public Safety LLC
260 N Joachim St
Mobile, AL 36603
Email: info@arms.com
Phone: +1 (800) 776-6783