At ARMS, our mission has always been to empower public safety agencies with modern, efficient Software-as-a-Service solutions that streamline operations and deliver better outcomes for communities. Today, we’re thrilled to announce a major milestone in that journey: a strategic investment from Vertica Capital Partners, a leading software-focused private equity firm.
This investment represents a transformative moment for ARMS, allowing us to rapidly scale our offerings, enhance our service capabilities, and deliver even greater value to the agencies we serve. As always, our focus remains on you—our customers—and how we can continue to meet and exceed your expectations.
Why This Investment Matters
This partnership with Vertica Capital Partners is more than a financial milestone; it’s a commitment to our customers. With this investment, ARMS is doubling down on our promise to deliver innovative, cutting-edge solutions that provide an unparalleled ROI for public safety agencies.
By expanding our resources, we’re better equipped to help you reduce costs, automate compliance, and improve operational efficiency—allowing you to focus on what truly matters: keeping your communities safe.
What This Means for Your Agency
1. Cutting-Edge Enhancements to ARMS SaaS Solutions
Our fully SaaS-based platform has already transformed how agencies manage their operations, but we’re just getting started. This investment will allow us to continue enhancing features, including:
- Streamlined Compliance Reporting: With recent advances in AI, we’re expanding our automated tools for NIBRS and Clery reporting to save you even more time while reducing the risk of errors.
- Improved Workflows and Usability: Expect continued enhancements to our user experience and interface to make daily tasks easier and more efficient.
- Future-Proof Technology: Our platform will continue to evolve, ensuring you have access to the latest innovations in public safety software for decades to come.
With these enhancements, ARMS continues to set the standard for CAD & RMS solutions for public safety, empowering agencies with the tools they need to operate more efficiently and effectively.
2. Expanded Customer Support
We know that implementing new technology can come with challenges, and we’re here to ensure a seamless experience for your agency. With this investment, we’re scaling our customer service and training teams to provide:
- Personalized Support: Whether you’re a new customer or a long-time user, you’ll receive hands-on guidance tailored to your needs, no matter what public safety role you serve.
- Faster Response Times: Expanded resources will enable quicker resolution of issues and more proactive communication.
- 24/7 Availability: Our commitment to round-the-clock support ensures you’ll never be without the help you need.
3. A Secure, Scalable Future in the Cloud
As more agencies transition to cloud-based solutions, we’re proud to offer a platform powered by the secure Microsoft Azure Government Cloud. This ensures:
- Unmatched Security: Advanced cybersecurity measures to protect sensitive data and adhere to strict regulatory compliance.
- Scalability: Support for growing agencies and evolving operational needs.
- Disaster Recovery: Reliable backup and recovery systems to minimize disruptions.
- Affordability: Azure allows agencies to utilize an Enterprise Level Server, without the upfront cost of multiple physical servers on site.
4. Enhanced Products and Service Offerings
ARMS is committed to enhancing our products and service offerings to better support the evolving needs of public safety agencies. To accomplish this, we’re expanding our partnerships and integrations to streamline workflows and improve efficiency. With enhanced compatibility for platforms like Axon body cameras, crash reporting systems, and court management software, ARMS ensures that your tools work together seamlessly. Additionally, we’re actively exploring new integration opportunities based on your feedback to further enhance our solutions.
What’s Next for ARMS & Your Agency?
This investment marks the beginning of an exciting new chapter for ARMS and our customers. In the coming months, you can look forward to new product updates designed to make your daily operations even more efficient, as well as the launch of a customer feedback initiative. Your input is invaluable, and this program will provide an opportunity for you to share your experiences and insights, directly shaping the future developments of our cloud-based SaaS solutions.
A Word of Thanks
To our customers: thank you for trusting ARMS as your partner in public safety. Your feedback and loyalty have been the foundation of our success, and we’re honored to continue supporting your mission.
To our employees: your dedication and innovation drive everything we do. This investment is a testament to your hard work and the value you bring to our customers every day.
At ARMS, we’re committed to helping public safety agencies thrive through innovative, reliable cloud as SaaS solutions. With the support of Vertica Capital Partners, we’re excited to bring you even more value and continue building a future where technology empowers safer communities.
We can’t wait to share the updates and enhancements we’re working on. In the meantime, we invite you to share your feedback and let us know how we can continue to support your success.
And if your agency isn’t yet part of the ARMS family, and want to learn more, we’d love to hear from you! Contact us today to discover how we can help streamline your operations, improve compliance, and support your mission to keep communities safe.
