Our customers receive 24/7 assistance from technicians who are consistently rated as excellent by customer satisfaction surveys. Customers receive support via an 800 telephone number (1-800-776-6783) and their computer screens using our remote assistance program that enables real-time communication. We also provide ongoing training to keep customers current with improvements to our software.
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From the Blog
The latest industry news, interviews, technologies, and resources.
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Reducing Liability Risks with Digital Inmate Medical & Incident Tracking
Correctional facilities today operate under increasing scrutiny. From inmate medical care to use-of-force incidents, every action is subject to legal, regulatory, and public review. When issues arise, the outcome often hinges on one critical factor: documentation. Incomplete, delayed, or inconsistent records can quickly turn routine incidents into significant liability risks. As a result, agencies are…
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Cloud RMS Software Security Standards: CJIS, SOC 2 & Beyond
As public safety agencies continue to modernize their technology, one concern consistently rises to the top: security. Records Management Systems (RMS) store some of the most sensitive data in law enforcement, from criminal justice information (CJI) to personally identifiable information. Protecting that data is not optional—it is mission-critical. At the same time, many agencies are…
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