May 2009

Building A Good Foundation

Over the past decade we have been adding modules to ARMS that allow you to truly build an Enterprise solution for your department. These modules include: ARMS Mobile (first introduced in 1998), ARMS Parking (Terminator introduced in 1992, Interpark introduced in 1998, ARMS Parking 2005), ARMS Data Share Client (Introduced in 2006), ARMS Custom Forms (Introduced in 2007), ARMS Tour Track (Introduced 2007), and ARMS GIS Mapping (Introduced 2008). In addition to these modules, many of you have custom components in ARMS that meet the unique needs of your department. These include interfaces and exports for billing systems, mapping exports, and imports to other CAD or records systems. In other words, many of you use ARMS for many other information management needs than the basic CAD/RMS.

Is CAD/RMS just basic? Of course not, Computer Aided Dispatch, Records Management, and Master Names are the building blocks of your information management system. CAD is used to collect data 24/7/365. Your department does not close on Christmas or July 4th. Your users are using CAD around the clock. Building that base foundation of your information management is the key. Over the years we have developed a project management approach to ensure that these foundation components are well established prior to moving to the other areas. One of the great benefits of ARMS is that agencies can begin with the basics, then build on it for the future.

Is your department ready to add the next layer? Is it time to look at Mobile or Parking? What about custom interfaces? All of this is available with ARMS. Summers are always a great time to review your system and where you want to go next. Are you fully utilizing CAD/RMS? Take the opportunity this summer to examine where you are at and what blocks you might want to add to your foundation.

While examining your Departments ARMS solution(s), visit our support site. There you will see our recent updates to the ARMS User’s Manual where we have added many new sections as well as many new training and help documents. We have also announced our summer release of version 3.2. Contact one of our customer service representatives to schedule your update and discuss what’s new in the system.

Losing Connection to ARMS? Check Your Power Options Settings:

In this section of ARMS Best Practices, we will take a look at our recommended Windows Power Options settings for workstations running the ARMS application.

Windows Power Options allow the user to configure and control the power management of your:
  • Monitor
  • Hard Drive
  • Shut Down, Stand By and Hibernate Intervals
If your workstation's Power Options settings are configured to shutdown the hard drive or to put the computer to sleep, once your computer wakes from sleep, you may notice your current, open session of ARMS lose connection, causing you to restart the ARMS application. This is because the ARMS application requires a constant, active connection to the ARMS Service and Database, which reside and listen on your server. When your computer goes into sleep mode, active connections are closed.

If this is happening on your machine, we recommend you check your Power Options settings by navigating to Control Panel > Power Options in Vista or Control Panel > Power Management in Windows XP. Disable the option to have your computer automatically go to sleep mode and to turn off your hard drive. However, it is still a good idea to allow your computer to automatically turn off the display.

Training Corner - The Vehicle Maintenance Module

In this section of the Training Corner, we will highlight the ARMS Vehicle Maintenance Module. This module allows the users to add departmental vehicles, set up vehicle maintenance codes and keep track of repairs and service on vehicles.

Vehicle Maintance is located under the ARMS Record System menu and consists of 5 sub-menu items:

  • Department Vehicles
  • Maintenance Codes
  • Vendors
  • Vehicle Repair Order
  • Modify Vehicle Records
There are also several built-in reports that are available for the Vehicle Maintenance Module. You will find these reports in the Report Browser. A few examples of these reports are the Monthly Fuel Usage Report, the Next Service Due Report and the Vehicle Service History Report.

For more information on the ARMS Vehicle Maintenance Module, please visit our Support Site. You will find the ARMSv2 Vehicle Maintenance Manual under the Documents portion of our Support Site.

Did You Know?

Starting in 2009, End2End is officially adopting the Trimble Nomad Handheld Computer as its standard handheld device. The Nomad boasts over 3x the processing power of its predecessor, the Trimble Recon (200MHz vs. 806MHz).

The Trimble Nomad features all the same rugged durability as the Recon but with much more. Some new features include:

  • Built-In Scanner
  • Built-In Camera
  • GPS Capability
  • Enhanced Graphical Display
  • Longer Battery Life
  • 802.11g Wireless
  • 2 GB of Flash Storage
  • 128MB RAM
Due to all of these enhancements, End2End feels the Nomad Handhelds are the perfect companion to ARMS Parking and they will continue as an integral part of any future ARMS Package.

For more details, visit the Parking page of our Web Site or email

Upcoming Focus Group!

The Houston Area Focus Group Conference has been scheduled for this summer!

Date: July 13, 2009
Time: 9:00am - 4:30pm
Host: Klein ISD
City: Klein, Texas

More information to come in the upcoming weeks. If you are interested in attending this conference, please contact Karen Christian at

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